Warranty and RMA
1. Warranty
Kaleidonet warrants its hardware products to be free from defects in material and workmanship, under normal use and service, and purchased from Kaleidonet or its authorized resellers during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Kaleidonet will, at its sole option,
(a) repair the product using new, remanufactured, or refurbished parts,
(b) replace the product with a product that is functionally equivalent to the original product, or
(c) refund the purchase price of the product if it is not repairable or replaceable.
A replacement product/part assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes customers' property and the replaced item becomes Kaleidonet' property. When a refund is given, your product becomes Kaleidonet's property.
Kaleidonet doesn't warrant any products on which the serial number has been altered, defaced or removed, any products which are not sold by authorized resellers, or modified or removed or products that are damaged by service performed by anyone who is not explicitly authorized by Kaleidonet. The warranty does not cover the product for damages due to improper installation, improper testing, improper operation, abuse, misuse, accident, neglect, alteration, corrosion, and any acts of God.
Kaleidonet and its authorized resellers will provide its most comprehensive technical
support, but are not liable for any damage to or loss of any programs, data, or other
information stored on any media, or any other non-
2. RMA
A RETURN AUTHORIZATION NUMBER (RMA#) must be obtained from our RMA department and is required for ALL returns. RMA units must be returned within 7 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return shipping charges are the sole responsibility of the customer.
2.1 Return Policies and Procedures
1. Customer must contact KaleidoNet directly to arrange for a return, refund, or exchange of an item they purchased
2 Customer must contact Kaleidonet directly to report the defect or damage within 7 days of receipt of the shipment
3. Prior to shipping a return, customer must obtain a Return Material Authorization (RMA) number from KaleidoNet
4. Customer must clearly print the RMA number on the return address label,
5. Customer must return the item to the address from which it was originally shipped
6. Customer is solely responsible for shipping any returned product to Kaleidonet
7. Customers should ship the returns with a traceable shipping service
8. In the case of a product exchange, replacement will be shipped within 3 – 5 business days after a return is processed
All returned merchandise must be in the original packaging with the copy of invoice,
serial number intact, and all components, manuals included. Product that is returned
incomplete, or damaged, -
2.2 30 days money back guarantee
1. New, unopened items may be returned by the customer for a 100% refund or exchange
*. The return shipment must be postmarked within 30 days of Kaleidonet original shipment
2. There is 15% restocking fee in the following cases:
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2.3 Refund Policies and Procedures
1. Refunds on approved returns will only be issued to the credit card that made the original purchase
2. Refunds will be issued within 3 – 5 business days after a return is processed
Kaleidonet reserves the right to return any merchandise without a valid RMA# to the customer.
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